Terms and Conditions of Sale

These Terms and Conditions (“Terms”) govern the provision of personal shopping, sourcing, styling, concierge and international shipping services by CNK Consulting SAS (“Company”, “we”, “us”, “our”) to any individual or legal entity (“Client”, “you”, “your”).

By engaging our services, placing an order, making a payment, or requesting the purchase of goods on your behalf, you acknowledge that you have read, understood, and accepted these Terms.

CNK Consulting
78 avenue des Champs Elysées - Bureau 326
75008 Paris
France

VAT Number: FR36103970331

01 - Services

The Company provides luxury personal shopping and styling services, including the sourcing and purchase of fashion items, accessories and luxury goods on behalf of clients, together with styling advice, concierge assistance and international shipping coordination.

Depending on the transaction, the Company may act either as an intermediary purchasing goods on behalf of the Client or as a reseller where expressly stated on the invoice.

All services are provided subject to product availability, supplier acceptance and applicable laws and regulations.

02 - Quotations and Orders

All quotations, sourcing proposals, estimates and product indications communicated by the Company are provided for information purposes only and do not constitute a binding commitment until confirmed in writing.

Product prices, exchange rates, taxes, shipping costs and availability may vary at any time prior to payment.

An order shall only be considered confirmed once the Client has provided written approval and the required payment has been received in cleared funds.

The Company reserves the right to refuse or cancel any request or order at its sole discretion.

03 - Payment Terms

Payments may be made by bank transfer, credit or debit card, cash where legally permitted, or any other payment method accepted by the Company.

All bank charges, intermediary fees, currency conversion costs and payment processing fees remain entirely at the Client’s expense.

For any purchase made on behalf of the Client, full advance payment is required before the Company proceeds with the acquisition of the goods. The advance payment may include the purchase price of the items, applicable taxes, service fees, estimated shipping costs, insurance and any anticipated export-related expenses.

The Company shall have no obligation to reserve, source or purchase any product until payment has been fully received.

In the event of delayed payment or non-payment, the Company reserves the right to suspend its services, refuse shipment, cancel the order and retain possession of the goods until all sums due have been paid in full. Any overdue amount may accrue interest at the maximum rate permitted under French law.

04 - Pricing and Service Fees

The Company’s pricing may include sourcing fees, styling fees, procurement commissions, concierge services, export handling costs and logistics coordination fees.

Unless otherwise specified, all amounts are expressed in Euros (EUR).

The Company reserves the right to amend its pricing prior to final order confirmation, particularly in the event of price increases imposed by suppliers, fluctuations in exchange rates or changes affecting shipping or tax costs.

05 - Purchases Made on Behalf of the Client

When purchasing goods on behalf of the Client, the Company acts strictly upon the Client’s request and according to the information and instructions provided by the Client.

The Client acknowledges that luxury boutiques and brands may impose purchase limitations, identity verification requirements or discretionary refusal policies. The Company cannot guarantee the availability of any specific product, including limited-edition or highly requested items.

The Client further acknowledges that product prices may fluctuate before the purchase is completed and that certain boutiques or suppliers may refuse returns, exchanges or cancellations.

06 - Returns, Exchange, and Cancellations

Due to the personalized and sourcing-based nature of the services provided, all personal shopping, styling, sourcing and concierge services are non-refundable once performed.

Unless otherwise agreed in writing, all sales of goods purchased on behalf of the Client are final. Any return or exchange remains strictly subject to the policies of the original boutique, brand or supplier.

The Company does not guarantee that a return, exchange or refund request will be accepted by a third-party seller.

Where a return is exceptionally authorized, all related costs, including shipping fees, customs duties, insurance costs and handling charges, shall remain entirely at the Client’s expense.

If the Client cancels an order after the goods have already been purchased, the Company reserves the right to retain all amounts already paid and to invoice any additional costs or losses incurred.

07 - International Shipping

At the Client’s request, the Company may arrange shipment of goods through third-party carriers, freight companies or international courier services.

Delivery times are provided for information purposes only and shall never constitute a guaranteed delivery commitment.

The Company shall not be held liable for delays caused by customs authorities, transportation providers, administrative inspections, strikes, political events, import restrictions, force majeure events or any circumstance beyond its reasonable control.

Risk of loss, theft or damage transfers to the Client immediately upon handover of the goods to the carrier or upon collection by the Client.

The Client is strongly encouraged to request shipping insurance for high-value items.

08 - Custom Duties and Import Taxes

For all international shipments, the Client shall be solely responsible for the payment of customs duties, VAT, import taxes, brokerage fees, clearance charges and any local governmental fees applicable in the destination country.

The Company has no control over customs procedures, import decisions or tax assessments and shall not be liable for customs delays, refusals, seizures, destruction of goods or additional charges imposed by authorities.

The Client is solely responsible for ensuring that the imported goods comply with the laws and regulations applicable in the destination country.

The Company shall declare the actual commercial value of goods where required by law and will not falsify invoices, undervalue merchandise or unlawfully misrepresent shipments for customs purposes.

Any request by the Client to violate customs, export or tax regulations may result in the immediate termination of services without refund.

09 - Client Responsibilities

The Client undertakes to provide accurate, complete and up-to-date information necessary for the execution of the services.

The Client remains solely responsible for verifying product specifications, sizes, compatibility, import legality and destination-country compliance prior to confirming any purchase.

The Client also agrees to respond promptly to any request for information, identification or payment required for the proper execution of the order.

10 - Limitation of Liabilities

To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, incidental or consequential damages, including loss of profits, reputational harm or commercial losses.

The Company shall not be held responsible for supplier refusals, manufacturing defects, carrier delays, transport losses, customs issues or after-sales service limitations imposed by third-party brands or boutiques.

In any event, the total liability of the Company shall be strictly limited to the amount of service fees actually paid by the Client to the Company, excluding the value of purchased goods.

11 - Authenticity

Unless otherwise specified, the Company undertakes to source goods exclusively from official boutiques, authorized retailers or reputable suppliers considered reliable by industry standards.

However, the Company cannot be held responsible for manufacturer defects, warranty restrictions or decisions taken directly by brands regarding after-sales services.

12 - Confidentiality

The Company undertakes to treat all Client information confidentially and to use such information solely for the execution of the requested services, except where disclosure is required by law, customs authorities, financial institutions or logistics providers.

13 - Force Majeure

The Company shall not be liable for any failure, impossibility or delay in performing its obligations resulting from events beyond its reasonable control, including natural disasters, epidemics, war, terrorism, sanctions, governmental restrictions, transportation disruptions or major supply chain interruptions.

14 - Governing Laws and Juridictions

These Terms shall be governed by and interpreted in accordance with French law.

Any dispute arising out of or relating to these Terms shall fall under the exclusive jurisdiction of the competent courts of Paris, France, unless mandatory consumer protection rules provide otherwise.